Privacy Policy | The G.R.I.D.

Last Updated: November 2025

The G.R.I.D. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, use our services, create an account, or interact with our platform.

By accessing The G.R.I.D., you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Business name

• Billing or mailing address

• Account login credentials

• Payment information (processed securely through third-party vendors)

B. Platform & Usage Data

When you use The G.R.I.D., we may collect:

• IP address

• Device and browser information

• Login times and session activity

• Pages, modules, or features accessed

• Clicks, interactions, and behavior patterns

• Cookies, analytics, and tracking data

C. Uploaded or Submitted Content

Depending on the features you use, you may upload:

• Files, graphics, templates, or documents

• Customer data (CRM entries, contacts, forms, etc.)

• Automation workflows or custom settings

You maintain ownership of all content you upload.

D. Marketing & Communication Data

If you subscribe or opt-in, we may collect:

• Communication preferences

• Survey responses

• Testimonials

• Media or content you voluntarily share

2. How We Use Your Information

We use collected information to:

• Create and manage your G.R.I.D. account

• Provide platform features, tools, and services

• Process payments, subscriptions, and plan upgrades

• Improve system performance and enhance user experience

• Personalize your dashboard, recommendations, or analytics

• Communicate updates, alerts, and customer support responses

• Protect against fraud, unauthorized access, or misuse

• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your information. We may share information only with:

A. Service Providers

Trusted partners who help operate The G.R.I.D., such as:

• Payment processors

• Email and SMS platforms

• Cloud storage and hosting providers

• Analytics services

These providers must protect your data and use it only as instructed.

B. Business Integrations

If you connect The G.R.I.D. with third-party tools (e.g., email marketing, CRM exports, automations), your information will be shared only as needed for integration functionality.

C. Legal or Safety Requirements

We may share information if required to:

• Comply with laws or legal processes

• Protect our rights, users, or platform security

4. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools for:

• Login session management

• Security authentication

• User experience enhancements

• Platform performance analysis

• Marketing optimization

You may disable cookies in your browser, but some platform functions may not work properly.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information.

While we work to secure your data, no method of internet transmission is 100% secure.

6. Data Ownership & User Control

You retain full ownership of:

• Your account data

• Customer information you upload

• Files, templates, graphics, and settings you create

You may request:

• Access to your personal data

• Updates or corrections

• Account deletion

• Removal of personal information (unless required by law)

To submit a request, email us at [email protected].

7. Data Retention

We retain information only as long as needed to:

• Provide active services

• Meet legal or accounting requirements

• Support platform operations

Deleted accounts are purged from active systems within a reasonable timeframe.

8. Children’s Privacy

The G.R.I.D. is not intended for children under 13.

We do not knowingly collect information from minors.

9. Third-Party Links

Our platform may link to external tools or partner sites.

We are not responsible for the privacy practices of third-party websites.

10. Policy Changes

We may update this Privacy Policy at any time.

Changes become effective once posted with a revised “Last Updated” date.

11. Contact Us

For privacy questions, account concerns, or data requests, contact:

The G.R.I.D.

📧 [email protected]

🌐 Website: thegridcrm.com

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